Winter storm forces auto glass companies to interact in unique ways
The powerful nor’easter that raked the East Coast the weekend of March 3–4 killed eight people and left 2 million without power across 17 states and the District of Columbia.
As a result, many auto glass repair and replacement companies were left unable to access their phone lines.
“The storm hit everyone as a surprise with timing and intensity, and caught a lot of people on the road in poor conditions and high winds,” said Ben Weaver, general manager of Alderfer Glass Co. in Telford, PA. “We were forced to close the afternoon of March 2, as we lost complete power and thus, computers at our main Telford headquarter location. We did re-open for a few hours without power on Saturday morning March 3, but were without power much of the weekend. As our phone systems and computers were down, our only contact with customers was via our cloud-based e-mail and social media. We have been very busy today and would expect to stay busy in the coming week with AGR business, as we will have some backlog to work through.”
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