Kia allegedly avoids windshield recall by offering “goodwill gesture” replacement
“A Kia Telluride windshield recall allegedly should have been issued long ago for windshields that chip, crack and break, or at least that is what a Telluride owner claims in a class action lawsuit.
According to the plaintiff who sued, model year 2020 Kia Telluride windshields fail for no reason other than they were defective from the beginning.
The class action alleges a Telluride windshield recall was skipped by the automaker in favor of a “goodwill gesture” that would replace the Kia windshields. But the lawsuit alleges the offer wasn’t made to all affected 2020 Telluride owners and lessees, including the plaintiff who filed the class action.”
Read about this lawsuit here.
When the plaintiff brought her Telluride to the Kia dealership, she was told that the “goodwill gesture” would not be honored. Instead, she was informed that the replacement of the windshield would cost $1,000. However, even if she agreed the dealership didn’t have any in stock. According to the warranty on her vehicle, Kia is not responsible for covering windshield damage due to “outside forces”.
The team at Advantage Auto Glass understands the frustrations that consumers go through when needing a windshield replacement. We assist in the claims process to help alleviate this stress. Check out our insurance FAQ page for more information or call us at 612-343-8984.