“The rate at which glass shops are receiving wrong glass parts seems to be on the rise, an AGRR Magazine survey shows.
But before you start accusing the manufacturers and distributors, there is a whole host of blame to go around—including consumers who have no idea if they have a lane departure system in their vehicle, for example. As a result, sometimes the wrong glass part is ordered, causing delays and frustrations.
In July, AGRR Magazine polled auto glass shops to get to the heart of why these issues are occurring. The results could be grouped into a few main categories: glass that arrives damaged or scratched; the wrong part is ordered due to the fact there is no universal way to choose the correct part number easily; and an ever-increasing number of ADAS options that makes this already difficult issue even worse.”
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Advanced driver assistance systems (ADAS) has certainly helped drivers become more aware of the hazards they encounter on the road. These complex systems, however, vary greatly from vehicle makes and models. That’s why it’s extremely important for auto glass shops to have the knowledge and expertise for ordering exact matches. The last thing a customer wants is to find out that they need to wait longer because of an ordering error.
At Advantage Auto Glass we work diligently with the ADAS manufacturers to ensure our customers get the right part. Visit our ADAS recalibration page to learn more about this emerging technology. If you have any questions just give us a call at 612-343-8984 to speak to our knowledgeable staff.
